What To Know
Before Your Boat Cruise

Frequently Asked Questions


Our fully custom themed and built double-decker pontoons will impress! Fully customized seating, upper-level sun-deck with water slide, amazing sound system, floatables, and more! From our FREE shuttle service to our boat captain and host/hostess, let Nashville Toons take all the hassle out of your hands so you and your crew can focus on an unforgettable lake day.

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Reservation Information

Can I book the day of?

You can call or email, but online will not be available day of.

How far in advance should I book the boat?

Nashville is in high demand, the sooner the better because dates and times will disappear fast!

What’s included in the boat cruise?
  • We provide a FREE shuttle service that runs on a schedule from our central downtown location to the lake and back.

  • We provide Cups, Coolers, and plenty of ice on the boats.

  • We provide a Captain and a Host/Hostess to navigate the lake and cater to your needs.
  • We provide a high-end stereo system with great playlists of music

  • We have foam flotation products available for use as well as a group “Aqua Lilly Pad”

  • Waterslide

  • On-board bathroom.

  • Above all, we provide an experience like no other.

How long can I book the boat?

Each reservation is a 3-hour venture. This does not include the check-in and transport process. Please plan to arrive at our check-in location 60 minutes prior to tour start time. Plan not to be back to downtown until about 60 mins after the tour ends. If you are late to check in we will NOT be able to extend your reservation times.

Each tour is run on a strict schedule and cannot be extended. If you are interested in something different than our 3-hour trips, please call or email to discuss possible custom length reservations.

Is the 3 hours on the lake, or does that include time for check in and shuttle?

You will be on the actual lake for a full 3 hours, with check-in and shuttle service you can plan your overall time with us to be 4-5 total hours.

Can I change my reservation date and/or time after I book?

Depending on availability, we are happy to help if we can.  But anything within 2 weeks of reservation we will most likely not be able to accommodate changes.

Should I tip the guide?

Absolutely!  It’s their job to make this and amazing experience for your group, If they did a great job make sure you let them know.  Service industry in Nashville is what keeps this town alive and local service recommended tip rate is 20%.

Logistics

When should I arrive for my boat cruise?

In order to not lose time on your reservation, please show up 60 mins prior to cruise time.  Also expect to get back to downtown approx 45 mins after the cruise ends. Even though the lake is only 15 mins away,  it takes extra time to check in, load up the bus and boat, and there can always be traffic to deal with. We want to make sure you get all your time on the boat!

Where should we park?

There are many parking options on the block where you will be checking in.  At the bottom of the block is a paid parking lot at the Pedal Tavern office. Or there is a paid lot right next to the check in building, or across the street under the condo buildings there is also garage parking available.  If not using our shuttle service please contact us and we will give details on lake parking and boat loading.

Where do we meet the boat?

Most people will be taking advantage of our free shuttle service which picks up and drops off from our centralized downtown location. 1514 Demonbreun St, Nashville. They will get you to the boat without hassle. If you plan to meet at the boat and not our check-in office, please contact us directly.  We will get you details on the boat loading location and process.

Do you have a late policy?

Any groups that are late, time lost will come out of their reservation. Any groups more than 15 mins late to the check-in location will also lose the ability to use our free shuttle service and will need to supply their own transportation to the Lake.

What happens if I miss my cruise?

No refunds are given for no-shows.  If you have any concerns prior to your reservation please contact us so we can try to resolve to avoid this.

What happens if the weather is bad?

We have a blast in the sun or the shade (clouds and drizzle) But we take any dangerous weather serious.  Always plan for your reservation to go out until you are notified by us. Do not assume it will be canceled until we make the call.  We have the proper weather equipment to monitor safety and will notify you if we need to change your reservation in any way due to weather.

How does inclement weather affect my trip? Will I receive a refund?

We operate rain or shine – no refunds due to inclement weather on the day of your trip.

Do you have a cancellation policy?

Our cancellation policy is as follows:

  • 2 weeks prior to your scheduled tour date will be issued a full refund
  • 1 week prior to your scheduled tour date you will be charged your deposit
  • 48 hours prior to your scheduled tour date you will be charged the full amount of your tour

We understand that circumstances arise and as an outdoor company will do our best to be understanding and accommodating, but our tours will run rain or shine. Mother Nature is never easy to predict and safety is our # 1 concern so we will make educated decisions when it comes to cancellations due to the weather.

We are firm with our cancellation policy so please plan accordingly.

Can we get dropped off at a different location than the check in location downtown?

We have a tight schedule and even re-routing a few blocks in Nashville can take a half hour.  At this time we can only offer pick up and drop off at our assigned spots. If we accommodate the day of we will do everything we can, but cannot affect other tours timing.

About the Boat

Where do we go on the boat?

We have our few secret spots 😉  but we will also feel the group out and determine what you want out of the cruise.  Some just want a quiet swimming hole, we have a great secret spot! Some might want to be where the action is, great lets go to party cove!  Some might want to troll the shores and enjoy the scenery, sounds good!

How many people can fit on the boat?

Our Pontoons will accommodate groups up to 14 on each boat. Each booking is a private reservation for the entire boat, so there is no minimum required to book.

Who drives the boat?

We do! Our crew is all ABC, First Aid, and CPR trained professionals. Sit back and relax, we have you covered.

What if I have more than 14 in my group?

Great! Multiple boat reservations are available based on availability. These must be booked with our staff over the phone or via direct email. Please call or email to make large group arrangements.

What to Bring

Can I bring alcohol on the boat? Is glass allowed?

Bring your own beverages. You can bring water, soda, beer, wine etc., but absolutely NO GLASS will be allowed onto the boat. We will provide plenty of cooler room, cups, and Ice.

Can I bring food and drinks on the boat?

Of coarse!  But NO GLASS ALLOWED WHATSOEVER.  Snacks and sandwiches work great, and anything in plastic or cans to drink!

Can I bring a camera, purse, and bags aboard the boat?

Yes!  We have storage for your items.  We do not take responsibility for items getting wet or damaged so please take precautions. Waterproof bags available for purchase at check in along with other boating items, beach towels, sunglasses, sunscreen, water, etc.

What type of clothing do you recommend?

Bring your basic boat attire, and prepare for the forecasted weather. Here is a simple list of things you don’t want to forget:

  1. Sunscreen!
  2. Swimwear and Towel (please be appropriate and respectful with clothing)
  3. simple snacks or beverages of choice. absolutely NO GLASS allowed!
  4. Bottled water (Water and Gatorade available for purchase at downtown check in location)
  5. Can Koozies, Towels, drinkware, and plenty of trendy swag available for purchase at our downtown check-in location.
Do I have to wear a lifejacket while on board?

You will be asked to sign a life jacket release.  You may choose to wear a life jacket or not. Adult vests are available at all times.

Is there music?

OF COURSE! From our shuttle bus to our state-of-the-art pontoon boats, there will never be a shortage of great music. All genres and styles, ya’ll just be ready to sing along!!

Other Questions

Do I have to be 21 to ride?

If there is any alcohol brought on board the boat, then the entire group must be 21+. If making a reservation with anyone under 21 the parents must also be on the tour. This must be proven with identification. At this time, alcohol will be allowed for the 21+ but will not allow any consumption to anyone under 21.

Under 21 without parents? No exceptions to the alcohol rule. You will not be allowed to continue and will not be issued a refund. Please don’t try to be sneaky, We’ve seen it all 😉

Is this a family friendly cruise?

Of course!  But please be mindful that children must have their own life vests by law and we do not provide infant or child vests.

In addition to providing your own child life jacket, anyone 12 years old or under must wear a life jacket at all times per Tennessee state law.

Is this cruise safe and comfortable for children and/or passengers with injuries?

It is!  We are on a large pontoon with plenty of seating on both levels.

Is it dangerous?

Can the lake be dangerous if not treated with the proper respect? Yes, but no more than any other day out on the lake, actually less.  We have experienced drivers who know the lake very well. State of the art mapping depth finders so we know whats under the water, and both our Hostess and captain are all CPR and first aid certified. Coast guard throwables and life jackets always on board and available.  If you have any concerns just stay aboard the boat, we have plenty of things to do without getting into the water. Safety is our #1 priority.

Are pets allowed on the boat?

Due to Liability and our expensive flooring/seating we ask that pets are left at home. If you have a special need or circumstance involving a pet or service animal please contact us FIRST for acceptions to possibly be approved. Security Deposits may be required.

Do you offer gift certificates?

Yes, please contact us for purchase.

Do you offer any discounts? Military discounts?

Nothing to start, but will come out with promotions and special offers throughout the season.

Do you offer a public cruise?

Not at the moment, but we are looking into options in the near future.

Know Before
You Go

Read and Review


We’re looking forward to having you join us! Before you book and arrive, make sure you review the important info to the right and take a look at our FAQs to get your questions answered!

Up to 14 guests per boat

Absolutely NO GLASS is allowed

Guests under 18 must have a parent or legal guardian with them

No alcohol is allowed on board with guests under 21, unless there is a parent or legal guardian present

4-5 hour experience, 3 full hours on the water

No overly intoxicated passengers

Any guests 12 years or under are required by law to wear a Coast Guard-approved life jacket at all times

Appropriate swimwear is required to enter the water

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615.979.2373info@nashvilletoons.com